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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Jessica Scott

November 5, 2025

5  out of  5
rating by Jessica Scott
"Nicci, is an amazing agent. I had a small billing issue and she took care of it within 48 hours. She was willing to find any work around to solve the issue so that I didn’t have to worry."
We responded:
"Thank you, Jessica, for sharing your experience! We're glad to hear that Nicci helped you after your car accident. Your feedback is important to us, and we look forward to supporting your insurance needs in the future!"
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brien hanley

November 5, 2025

5  out of  5
rating by brien hanley
"Nicci Northcut was phenomenal with her customer service. She kept me informed the entire time and let me know exactly what was next."
We responded:
"Thank you, Brien, for your kind words! We're thrilled to hear that Nicci provided exceptional service and kept you well-informed. Your satisfaction is our priority, and we appreciate your feedback."
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Rhonda Givens

November 4, 2025

5  out of  5
rating by Rhonda Givens
"Nicci, when it comes to you and your professionalism, five stars just aren't enough.. Thank you!"
We responded:
"Thank you, Rhonda, for your kind words about Nicci's professionalism. We're grateful for your support and trust in our team. If you ever need anything, feel free to reach out."
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Asia Suggs

November 3, 2025

5  out of  5
rating by Asia Suggs
"So glad we signed up for roadside assistance as my son is away at school and was in need of help when his car battery went out. This benefit put my husband and I at ease. Nicci is the best and has been tremendously helpful with ensuring all information regarding our policy is communicated and avoided us being charged additional fees. Thanks so much for providing great service!"
We responded:
"Thank you, Asia, for your kind words and for trusting us with your roadside assistance needs. It's great to hear that Nicci has been so helpful in managing your policy details. We're here to support you and your family whenever you need us. "
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Dylan Winton

November 3, 2025

5  out of  5
rating by Dylan Winton
"Nicci was absolutely outstanding. I had some issues arise with auto insurance, she advised me on the best route to take and got the issue resolved."
We responded:
"Thank you, Dylan, for your feedback. It's great to hear that Nicci was able to assist you effectively with your auto insurance issues. We appreciate your trust in us!"
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Rashaad Lay

October 24, 2025

5  out of  5
rating by Rashaad Lay
"Nicci and the team at Christian Lett State Farm set the standard for great customer service!"
We responded:
"Thank you for your five-star review, Rashaad! We know insurance decisions are important, and we’re honored to have earned your trust. Let us know if you ever need anything! "
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Justin Antwiler

October 24, 2025

1  out of  5
rating by Justin Antwiler
"I recently switched my insurance about 2½ weeks ago and was given a detailed estimate at that time. Now, after waiting more than two weeks, I’ve been told that the previous employee made a mistake and that the company will not honor the original estimate. This is incredibly disappointing and unprofessional. I would strongly caution anyone from doing business with them."
We responded:
"Dear Justin, Thank you for taking the time to share your experience. We sincerely apologize for the confusion and frustration caused by the discrepancy in your insurance estimate. This situation does not reflect the high standards of service we strive to provide, and we deeply regret any inconvenience it has caused you. if you'd prefer, feel free to reach out to me directly at your convenience to discuss. Best regards, Christian Lett"
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Mike Breslin

October 17, 2025

5  out of  5
rating by Mike Breslin
"You never know how good your insurance provider is until you have to use their services. The team at Christian Lett's office took amazing care of me. They are always professional and looking to help. Nicci took me through the process step by step, always had an amazingly positive attitude, and was extremely effective. I would recommend the Christian Lett team to anyone looking for great coverage and impeccable service."
We responded:
"Thank you, Mike, for your kind words and for taking the time to share your experience. We're glad to hear that Nicci and the team were able to assist you effectively. Your recommendation means a lot to us."
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Blake Smith

September 24, 2025

5  out of  5
rating by Blake Smith
"Christian and Team are great! Nicci has always been incredibly responsive and helpful when we need something! They go above and beyond to serve us!"
We responded:
"Thank you, Blake, for your kind words! We're glad to hear that Nicci and the team have been able to assist you effectively. We appreciate your support and look forward to continuing to serve you. "
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santhosh doni

September 16, 2025

5  out of  5
rating by santhosh doni
"It was pleasure speaking with NiCCi . So helpful."
We responded:
"Your feedback means so much to us! We’re dedicated to providing top-notch service and are so happy to know you feel confident in your coverage. Thank you for choosing our agency! "
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Pavan Tammina

September 16, 2025

5  out of  5
rating by Pavan Tammina
"Nicci did a great job by following up until she was sure the issue was resolved."
We responded:
"Thank you, Pavan, for your feedback! We're glad to hear that Nicci was able to assist you effectively and ensure everything was taken care of. Your satisfaction is important to us."
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Ravi Kandaswamy

September 16, 2025

5  out of  5
rating by Ravi Kandaswamy
"Great experience"
We responded:
"Thanks, Ravi! We love helping people find the right coverage, and it means so much to hear that you had a great experience with us. We’re always here for you! "
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Curtis Rawls

September 12, 2025

5  out of  5
rating by Curtis Rawls
"Nicci Northcutt and Kodi Moya provided courteous, professional service to me!"
We responded:
"Thank you, Curtis, for your kind words about Nicci Northcutt and Kodi Moya. We're glad to hear they provided you with courteous and professional service. We appreciate your feedback and look forward to assisting you in the future."
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Will Galusha

September 12, 2025

5  out of  5
rating by Will Galusha
"They take great care of all their clients. Nicci is so helpful any time I have a questions or need anything!"
We responded:
"Thank you, Will, for your kind words and for highlighting Nicci's helpfulness. We're glad to hear that you feel well taken care of. If you ever need anything else, don't hesitate to reach out."
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Mekhi Rhodes

September 10, 2025

5  out of  5
rating by Mekhi Rhodes
"Nikki did an amazing job and helped me swiftly and made the process super easy and quick"
We responded:
"Your review made our day, Mekhi! We strive to make insurance simple and stress-free, and we’re so happy to hear we met your expectations. Thanks for trusting us! "
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Khalil Rhodes

September 9, 2025

5  out of  5
rating by Khalil Rhodes
"Nicci helped me and knew exactly how to fix my problem and even made my day better excellent service from an outstanding person."
We responded:
"Thank you, Khalil, for your kind words about Nicci. It's great to hear she was able to assist you and improve your day. We appreciate your feedback and support."
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Christian Aparicio

September 9, 2025

5  out of  5
rating by Christian Aparicio
"Nikki Epple helped me out and she was great! I appreciated her willingness to help me find the best insurance policy for me."
We responded:
"Thank you, Christian, for your feedback! It's great to hear that Nikki was able to assist you in finding the right insurance policy. We appreciate your trust in us and look forward to serving you again."
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Ella Carpenter

September 3, 2025

5  out of  5
rating by Ella Carpenter
"Stormy night getting off work 9 pm, Eye surgery scheduled in the AM, I ran into the back of a car visibility was nil, Called Nicci at State Farm, she acted promptly. She made sure I and the other driver was okay first, then she took the drivers seat, making sure all repairs to both cars were done professionally and in a timely manner. No downtime from my job for me or the other driver Rental vehicles were readily available. 100% Nicci deserves to be rewarded for her professional courtesy and her ability to get the job done. I will highly recommend Nicci and My State Farm agency to everyone..."
We responded:
"Thank you, Ella, for sharing your experience with us. We're glad to hear that Nicci was able to assist you so effectively during such a stressful time. Your recommendation means a lot to us. Take care!"
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Gerardo Cruz

September 2, 2025

5  out of  5
rating by Gerardo Cruz
"Nicci was amazing to work with! She made everything with my insurance super easy and stress-free. Really appreciate her help and would definitely recommend her to anyone."
We responded:
"Thank you, Gerardo, for your kind words about Nicci. We're glad to hear she made your insurance experience easy and stress-free. Your recommendation means a lot to us. Take care!"
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nitin nagpal

August 29, 2025

5  out of  5
rating by nitin nagpal
"The followed up on my claim and ensure seamless communication"
We responded:
"Thank you, Nitin, for your feedback. I'm glad to hear that our team was able to assist you effectively with your claim. If you need anything else, feel free to reach out."
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Coleman Anderson

August 25, 2025

5  out of  5
rating by Coleman Anderson
"Nicci was very helpful in getting my insurance updated!"
We responded:
"Thank you, Coleman, for your feedback! We're glad to hear that Nicci was able to assist you with updating your insurance. If you need anything else, feel free to reach out."
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shyshy964

August 18, 2025

5  out of  5
rating by shyshy964
"Very satisfied customer"
We responded:
"Thank you, shyshy964, for your feedback! We're glad to hear you're very satisfied with our service. If you ever need anything else, feel free to reach out."
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Brian Larsh

August 11, 2025

5  out of  5
rating by Brian Larsh
"Christian’s office staff is A+ for claims assistance."
We responded:
"Thank you, Brian, for your feedback! We're glad to hear that our office staff provided you with excellent claims assistance. If you need anything else, feel free to reach out."
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RAMA MOHAN VARANASI

August 9, 2025

5  out of  5
rating by RAMA MOHAN VARANASI
""Jason was very helpful and patient while helping me find the right quote for my Home and Auto insurance. He took the time to address all of my questions thoroughly and provided clear, thoughtful answers. I really appreciated his professionalism and dedication throughout the process.""
We responded:
"Thank you for your thoughtful review! It’s always our goal to provide excellent coverage and customer service, and we’re so glad you had a great experience!"
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Joolz Roeben

August 8, 2025

5  out of  5
rating by Joolz Roeben
"Nicci is super friendly and professional!"
We responded:
"We take pride in making the insurance process smooth and simple for our customers. Thank you for your feedback and for allowing us to serve you!"